1. 7-Day Satisfaction Guarantee

At Flow Media UK, we stand behind the quality and reliability of our UK 4K streaming network. If you purchase any subscription (1 Month, 3 Months, 6 Months, or 12 Months) and experience verified technical service failure or non-delivery that our support team cannot resolve within 24 hours, you are entitled to a full refund within 7 days of your purchase date.

2. Free Trial First Policy

We strongly encourage all prospective clients to request our 6-Hour Free Trial or 3-Day Weekend Sports Pass (£5.50) before purchasing extended multi-month packages. This ensures you can evaluate channel quality, stability, and device compatibility in advance.

3. How to Request a Refund

To request a refund, message our support desk on WhatsApp at +44 7882 746588 with:

• Your registered Email and Account Username
• Brief description of the technical issue encountered
• Your UK bank account details (Sort Code & Account Number) for the transfer refund

Approved refunds are processed directly back to your UK bank account within 24 to 48 hours.