1. Introduction & Data Controller

Flow Media UK ("we", "our", or "us") is dedicated to protecting your privacy and personal data. This Privacy Policy details how we collect, handle, store, and safeguard your information in full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We collect only the minimum information necessary to provision and maintain your streaming service:

• Contact Details: Full Name, Email Address, Contact Mobile Number, and WhatsApp Number when placing an order or requesting technical support.
• Device Identifiers (Optional): MAC address or app identifier if you request MAC-based set-top box or Smart TV playlist activation.
• Technical Diagnostics: Connection timestamp and bandwidth handshake strictly for load-balancing and anti-freeze server routing.

3. Payment Information

Flow Media UK does NOT store, process, or transmit credit card or debit card numbers on our web servers. All subscription payments are conducted via direct UK Bank Transfer (Faster Payments / Online Banking), guaranteeing maximum financial anonymity and security.

4. How We Use Your Data

• To generate, provision, and deliver your IPTV login credentials via WhatsApp and Email.
• To deliver 24/7 technical customer assistance and setup tutorials.
• To send critical service notices, server maintenance alerts, and renewal reminders.
• We NEVER sell, trade, or share your personal data with third-party advertisers or marketing agencies.

5. Your Rights Under UK GDPR

Under UK data protection laws, you retain the right to:

• Request access to the personal data we hold about you.
• Request correction of any inaccurate or outdated information.
• Request permanent erasure of your customer record ("Right to be Forgotten").

To exercise any of these rights, message our Data Protection team on WhatsApp at +44 7882 746588 or email support@flowmediauk.com.